We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 1 working day of purchasing (other than for perishable or personalised products or those products that have been specified as non-returnable).
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).
If an item is delivered in a faulty or damaged condition the process is as follows:
If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.
If your parcel clearly shows signs of damage or leakage at the time of delivery, please accept the delivery, contact us immediately to advise us of the damaged product(s), hold all goods until advised by us that they can be disposed off.
We want all our customers to receive their orders in perfect condition so if you think there is a fault with an item you have received, please let us know straight away by contacting us. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes.
Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.
Please retain the product, box and all packaging until instructed by us.
If you have received an incorrect item in your order, let us know straight away by emailing us at email@example.com. We will respond within 24 hours.
In the unlikely event that goods are misplaced on their way to you, Gofans LTD will ensure a replacement is sent directly to you, if available.
All discrepancies with the contents of your order must be reported to us via email at firstname.lastname@example.org, within 48 hours of receipt of your order.
Where a replacement item is not available due to it being discontinued or the original item being a “One Off” we will reimburse your for the full cost of the item only. No compensation will be paid.
If an item is undeliverable and sent back to us, the £3.50 charge by the delivery courier will be charged back to customer. Further delivery charges to resend goods will be payable. Payment will need to be made prior to resending goods. Refunds will be subject to deduction of delivery and any charge.
You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
7 Bell Yard
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
Return a copy of your confirmation email to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your confirmation.
Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include a copy of the confirmation email.
Fix your return shipping label to the packaging. Make sure no other address labels are shown.